Power Wash Clean is operated by Craig Beatty, a sole trader based in Brisbane, Queensland. This policy explains how we handle personal information collected through our website, enquiries and cleaning services.
Information we collect
When you contact us, request a quote or book a service, we may collect:
Our website and hosting services may also collect technical information such as your IP address, browser type, pages visited and access times for website operation and security.
Please avoid including unnecessary personal information or identifiable people in photos submitted for a quote.
How we use your information
We use your information to respond to enquiries, prepare quotes, arrange and provide cleaning services, communicate about bookings, issue invoices and maintain business records.
We may also use it to resolve concerns, protect our website and meet legal obligations.
If you do not provide the information needed to assess or complete a job, we may be unable to provide an accurate quote or service.
Who we share information with
We do not sell your personal information.
We may share information with service providers where needed to operate our business, including website hosting, email, booking, accounting, payment and IT support providers. We may also disclose information where required or permitted by law.
Some providers may store or process information outside Australia. The countries involved depend on the provider and its infrastructure.
Website emails and Google services
Our website uses WP Mail SMTP to connect to our authorised business Gmail account through Google’s Gmail API. This connection is used to send website enquiry notifications and other business-related website emails.
Email information may include recipient addresses, message content and attachments. Connection credentials and authorisation tokens are used to maintain the email connection. Website visitors do not need to connect their own Google accounts.
Information received through Google APIs is used only to provide the email functionality described above. It is not sold or used for advertising or to train general-purpose AI models.
Power Wash Clean’s use and transfer of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
The authorised account holder can revoke the connection through their Google Account’s third-party access settings.
Photos of completed work
Photos supplied for quoting are used to assess and arrange the requested work. We will seek your permission before using photos that identify you or your property in public marketing.
Cookies and third-party content
Our website may use cookies or similar technologies for website functionality and embedded third-party features. Third-party services may process information under their own privacy policies.
You can manage cookies through your browser settings. Blocking some cookies may affect website features.
Storage and retention
We take reasonable steps to protect personal information against loss, misuse and unauthorised access or disclosure. No electronic system is completely secure.
We retain information for as long as reasonably needed to provide services, maintain business records and meet applicable legal requirements. Information no longer needed is deleted or de-identified where practical, subject to backup retention and legal obligations.
Access, corrections and complaints
Contact us to request access to your personal information, correct inaccurate details, request deletion or raise a privacy concern. We may need to verify your identity before responding.
We aim to respond to privacy enquiries and complaints within 30 days. If more time is needed, we will let you know.
Where applicable, you can also contact the Office of the Australian Information Commissioner about an unresolved privacy complaint.
Contact
Power Wash Clean
Email: powerwashcleanbrisbane@gmail.com
Phone: 0450 646 311
Changes to this policy
We may update this policy when our services or information-handling practices change. The current version will be published on this page with its updated date.
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